We Do StandardsWithout deviation

Earning ISO 9001 certification is a daunting challenge – we had been trying to settle on the best way to go about it for over a year. But we found the year long project much more straightforward because of the invaluable help we received from ISO QA Isle of Man. Without their assistance we would not have accomplished certification in such a short time. ISO QA helped us understand what was important, and what was not, greatly simplifying the task. Then they helped us lay out a plan. The regular meetings we had made sure that we made steady progress and got there – first try. They are friendly, positive and proactive and essential to our initial success with ISO 9001 and so we continue to use their services.

Bransom Bean – DirectorMoore Stephens Chartered Accountants

We were pleased to use ISO QA Isle of Man to help us achieve ISO 9001 accreditation for architectural services, including design, project management, lead consultant and contract administration. Over the course of three months, Gemma Stevenson quickly gained a clear understanding of our company structure and procedures, and was able to help us distill the complex business of architecture and construction project management into a clear and concise quality assurance manual that encompassed the full range of clients, projects and circumstances that we encounter as part of running an architectural practice. ISO 9001 accreditation gives our clients peace of mind that their projects are being managed in accordance with a documented and audited quality assurance system that has been formulated using the most established international quality assessment framework. The process that Gemma facilitated was smooth and clearly structured, and we achieved accreditation with any problems. We are delighted with the service that we received from ISO QA Isle of Man, and even happier with the results they helped us achieve.

Jeremy Humphries – Director and FounderModus Architects Limited

On behalf of Apricot Investments Limited, and as the Facilities Manager, I would like to thank ISO QA Isle of Man Limited for providing exceptional consultancy service to us.

As a business we strive in delivering a strong Corporate Social Responsibility culture which includes reducing our negative impact on the Environment.

The key factors for choosing to work with ISO QA Isle of Man Limited, was solely due to Kevin’s personal attributes and in-depth knowledge, experience, and dedication.

I am grateful for your approach and the tailored delivery of your services in meeting our needs to produce and implement a system to meet environmental standard ISO 14001.

The whole process demonstrated a highly professional service which exceeded our expectations with immense success.

Our current project working with ISO QA Limited to produce and implement an integrated management system continues to show an exceptional level of professionalism and personal support.

I would have no hesitation in recommending ISO QA Isle of Man Limited to any business seeking to achieve standards and we look forward to future projects.

I wish you all well as you continue to grow your company forward with professionalism and integrity.

Alan Crone – Facilities ManagerMicrogaming

As a business Panacea are quality driven, working to contractual agreements with Clients in the pharmaceutical industry. ISO certification is something we request from our vendors and contractors, so it makes good business sense to hold this certification ourselves.

The ISO process is initially quite daunting, so we approached ISO QA for a Gap Analysis and to gain a better understanding of what was ahead of us. We were impressed with the knowledge and insight from ISO QA, and agreed it would be good to have them on board during the process. This has been a huge undertaking for the business, and Gemma helped us through each step of the process, and we were delighted to gain ISO accreditation in May 2021, and plan to continue working with ISO QA in the future, as ISO certification is an on-going process.

This is an important step for the business and is an endorsement of everything we do and how we do it. ISO QMS 9001:2015 is a highly recognisable quality management standard, which will help us improve our efficiencies and stand out from our business competitors, and the credibility and reassurance that it brings will help support the growth of the company.

Stuart Colligon – ChairmanPanacea

Achieving ISO 27001 was a significant undertaking for MBS with all areas of the business needing to be reviewed and a large number of processes and controls needing to be developed. The assistance of Kevin and Gemma from ISO QA Isle of Man was essential in helping us understand the requirements of the certification and determine the controls that needed to be put in place.

From the initial meeting through to the final audit, ISO QA Isle of Man have been on hand to provide support and advice to help us achieve our goal.

Dave Quaggin – Service ManagerManx Business Solutions Limited

We engaged the services of ISO QA Limited to support us through the process to gain ISO 27001 certification as we wanted an independent review of our information security systems.

They carried out an assessment and presented a plan which allowed us to gain certification over a matter of months.

We achieved this in July 2020 and are planning to re-engage their services to deliver our internal audit program.

We would recommend ISO QA Limited services to any business for their professional and friendly approach to deliver a challenging target.

Bernice Woolley – Managing DirectorVirtual Systems Limited

Our company has operated under the ISO standard since we started trading in 1997.

Last year we decided to make the transition to the latest version of the standard ISO 9001:2015. It was clear that we needed support in this endeavour, so we contacted ISO QA Isle of Man.

We had initial consultancy with Kevin and he explained clearly what would be involved for us to move forward, with a proposal and action plan.

We were soon working closely with Gemma who set an agenda for the transition work involved. We were very impressed with her methodical approach and friendly, courteous manner.

We achieved accreditation to ISO 9001:2015 in August 2018 by passing our independent external audit on time, thanks to Gemma’s dedication throughout the process.

We therefore have no hesitation in recommending ISO QA Isle of Man to any business wishing to work towards achieving international standards.

Ron Cowell – DirectorSLS Optics Ltd

We are a new Isle of Man business producing high quality optics for blue chip clients. I contacted ISO QA to design and implement ISO 9001 Quality Management to ensure our business offer complies to international standards. The project started in spring this year and we are on target to become accredited this year.

Dr. Helmut Kessler – Managing DirectorManx Precision Optics

We have a number of offices and contacted ISO QA to investigate energy consumption so that we could apply a long term energy strategy. This was carried out using SBEM modelling and has established an action plan to apply best practice to all of our building assets.

Derek Boyle – Facilities ManagerFirst Names Group

Having already achieved quality and information security accreditations, we were keen to extend these credentials to include green issues. We commissioned ISO QA to design and implement ISO 14001 and to include our London operation. This included a comprehensive energy audit and both were funded through the BSS.

We achieved accreditation first time and are now actively operating with the systems ISO designed.

During the energy audit, ISO QA carried out renewable testing for wind and solar which enabled us to identify costs and savings for investments at our offices at Global House.

The office air conditioning units were a key area where energy was being lost, caused by the sun through nearby windows. By applying solar reducing film to the glazing, we were not only able to significantly drop our energy consumption, but also improve staff comfort.

Neal Kelly – Infrastructure & OperationsPDMS

Having considered improving our environmental impact, I contacted ISO QA to understand the processes involved. Following a gap analysis which revealed a number of issues regarding chemical and solid waste, we worked together to implement ISO 14001 over a 12 month period. Accreditation was achieved first time and it has since helped us to understand our carbon footprint and the ways in which it can be reduced.

I’m thrilled to say this has not only allowed us to reduce our energy bill, but also helped us to gain further business from clients who demand a green approach from their suppliers.

As part of the continuous improvement plan, we’ve also installed Energy Eye and are investing in recovering waste heat from our production processes.

Mark Green – Managing DirectorWords and Spaces

Eighteen months ago, we identified at Mannin a requirement for change, and we decided that those changes were going to be centred around our accreditation for ISO 9001 for Quality and ISO 14001 Environmental Awareness.

There are UK based organisations that guide companies through these accreditation processes, but we decided, after speaking to Kevin and Gemma at ISO QA IOM, to retain them.

The ISO processes, which were implemented by Kevin, were designed to work with our current production system and although the process of adopting ISO procedures was in some instances, hard to get to grips with, nothing was so difficult it couldn’t be done.

As Chief Executive at Mannin, I have to make decisions all the time about a huge number of different things. Implementing ISO procedures was one of the best decisions we have made, and appointing ISO QA IOM to implement the procedures was a brilliant choice.

We were awarded our ISO certificates at our first attempt at accreditation. I doubt that would have happened had we not had Kevin and Gemma’s guidance.

Steve Brown – CEOMannin Group

We commissioned ISO QA to deliver an improved information security system. This required a tight deadline defined by the UK Gambling Commission which was not negotiable. They worked out a plan and together with our team we achieved not only the UKGC requirements but greatly improved the security of our systems.

We are delighted with the results achieved and will be using their services for future projects.

Jennifer Houghton – Managing DirectorAnnexio

SMP Partners Limited approached ISO QA (Isle of Man) in December 2014 for assistance with the implementation of certain ISO 27001:2013 standards, as required by the UK Gambling Commission’s remote technical standards. Although the timeframes for implementation and audit were very stringent, ISO IOM proved themselves to be knowledgeable, efficient and pragmatic throughout the whole process and were of assistance in navigating through the standard. A big thank you must go to Kevin and his team for their support.

Paul Williams – Senior AdministratorSMP Partners Limited

Liverpool Mutual Homes engaged the services of ISO QA to complete the ESOS process at Housing Maintenance Solution.

ISO QA were very competitive and completed the process on time and to a very high professional standard. LMH Environmental Officer Chris Carlsen worked closely with ISO QA during the ESOS process and was very impressed with the speed of delivery and standard of the audits. As a result of the final report LMH will be using energy management software to ensure we are fully aware of our energy consumption, costs and carbon emissions.

Chris Carlsen – Environmental OfficerLiverpool Mutual Homes

During the summer of 2016 Office World Limited embarked on a project to attain ISO 9001:2015 accreditation not only to enhance our client service and satisfaction levels but also ensure a best practice structure throughout all facets of our business.

It was immediately apparent that we required specialist professional advice to implement this project efficiently. To that end we engaged local Manx Company ISO QA Isle of Man Limited as our professional partners to formulate both an action plan and devise implementation strategies to ensure our objectives were accomplished in a focused and structured manner.

Their extremely knowledgeable and dedicated personnel worked very closely with us on site, first acquiring an in depth understanding of our Company, our systems and procedures with particular regard to the way we interfaced with our end user clients and equally as importantly, our suppliers, leaving no stone unturned. Once this exercise had been completed and documented in precise detail, we initiated an agreed comprehensive formal programme of improvement process which after our final on-site audit by the independent World Certification Services inspector on 17th November 2016 culminated with full accreditation to the standard, our original objective successfully achieved.

This achievement was not only as a result of our own staff endeavours but also in no small measure to those of ISO QA Isle of Man Limited personnel who initially precisely assessed the undertaking then meticulously mapped our course from start right the way through to the successful conclusion.

Bob Clague – Managing DirectorOffice World

I was concerned about the energy costs for our unstaffed disaster recovery site and contacted ISO QA for advice. They reviewed this site and our main office in Douglas by carrying out an energy audit funded by the BSS. This identified up to a massive 35% total savings and prioritised the short, medium and long term including pay back on investment.

With the help of the MEA, they were able to set up Energy Eye in both locations, allowing me to remotely monitor both sites to target reductions.

ISO QA has also identified the potential for renewables for our Douglas offices and has set up wind and solar testing over the next 12 months.

I’m delighted with the results to date and am now looking to invest further into greener operations, including implementing ISO 14001.

Nick Corlett – IT Infrastructure ManagerNationwide

We approached ISO QA Isle of Man in 2015 to work with us and support our internal audit programme. Manx Telecom are certified to ISO 27001, ISO 9001, ISO 14001 and ISO 45001 and operate an integrated approach to ISO systems and auditing.

Our business is complex with a number of processes and controls to maintain. ISO QA Isle of Man designed an audit programme which covers all of our requirements successfully and for the past five years they have run this. As well as delivering our internal audit programme, ISO QA Isle of Man support our transition to new standards and provide ad-hoc professional advice.

Not only are Gemma Burnell and the team at ISO QA Isle of Man very professional and knowledgeable, they are also very friendly and easy to work with.

An enhanced audit programme was implemented in January 2020 to allow a more detailed view of all Manx Telecom processes. We are already seeing the benefits from the programme and from working with ISO QA Isle of Man – we strive to improve continually.

I would highly recommend ISO QA Isle of Man as a cost effective solution for ISO system compliance and consultancy.

Sean Dickinson – Compliance ManagerManx Telecom